I was referred to Kirkfield Heating and Air Conditioning, Ltd., by a friend and was impressed from the initial phone call. Staff is friendly, courteous, professional, knowledgeable and have the ability to explain problems and concerns in terms so that an individual can understand and be able to make a decision. Followed up on firm costs and installation prior to the promised time. Installation staff was very professional, personable, clean, hard working and took the time to review and explain the installation. They also made sure I understood the operation of the new Comfort Touch screen thermostat. Appreciated the follow up call next day to ensure that everything was ok and that I was happy with the installation and operation of the new air conditioner.